Terms & Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of NetworkHVAC.  The collective work includes works that are licensed to NetworkHVAC.  Copyright 2014, NetworkHVAC  ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with NetworkHVAC or purchasing NetworkHVAC products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with NetworkHVAC or to purchase NetworkHVAC products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by NetworkHVAC.  You further agree not to change or delete any proprietary notices from materials downloaded from the site.

All trademarks, service marks and trade names of NetworkHVAC used in the site are trademarks or registered trademarks of NetworkHVAC.

Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, NetworkHVAC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. NetworkHVAC does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. NetworkHVAC does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Product Warranty
NetworkHVAC states the applicable warranty period on each corresponding product website page.  Where a warranty period is not stated for a product then NetworkHVAC makes or offers no warranty for the corresponding product.  Where a warranty period is stated, NetworkHVAC's liability, at its' discretion, is limited to repair, replacement or refunding the customer's payment.  For warranty service, NetworkHVAC may use refurbished replacement parts or products, at its' sole discretion.  NetworkHVAC limits product warranty to its' products and only for manufacturing or material defects.  Warranty coverage does not extend to any damage caused by improper installation or handling including use for purposes other than the intended product use. 

Merchandise Returns
All sales are final.  Returns are accepted for warranty replacement only.  Exchanges for other items of equal or lesser purchase price are available only for unopened, factory-sealed items within 30 days of the original purchase. Buyer is responsible for all shipping fees.  Merchandise must be received at NetworkHVAC's shipping location within 30 days of customer receipt plus days in transit by shipper (up to 5 days maximum allowed).
Limitation of Liability
NetworkHVAC shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if NetworkHVAC has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a NetworkHVAC product is mistakenly listed at an incorrect price, NetworkHVAC reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. NetworkHVAC reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, NetworkHVAC shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by NetworkHVAC without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

NetworkHVAC may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to NetworkHVAC.

Your use of this site shall be governed in all respects by the laws of the state of Texas, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of NetworkHVAC products) shall be in the state or federal courts located in Tarrant County, Texas. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of NetworkHVAC products) must be commenced within one (1) year after the claim or cause of action arises. NetworkHVAC's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. NetworkHVAC may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a NetworkHVAC or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
NetworkHVAC does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, NetworkHVAC is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, NetworkHVAC reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to NetworkHVAC in its sole discretion.

You agree to indemnify, defend, and hold harmless NetworkHVAC, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, NetworkHVAC may link to sites operated by third parties. However, even if the third party is affiliated with NetworkHVAC, NetworkHVAC has no control over these linked sites, all of which have separate privacy and data collection practices, independent of NetworkHVAC. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, NetworkHVAC seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Privacy Policy

Your privacy is important to us, and this policy will inform you of the information that Network Thermostat may collect from you, how it is used, and/or disclosed. By using our Website, www.networkthermostat.com, www.networkhvac.com, or www.netx-cloud.com, you are acknowledging and accepting the practices and information described in this policy and on our Website.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. 

Email And SMS Notifications Policy

When you purchase product(s) from Network Thermostat and commission the product(s), register your email address for online access, and optionally further decide to enter one or more mobile numbers (stored in the product) you are authorizing Network Thermostat to send transactional email and SMS messages about the status of the product(s) as you have configured within the product itself.  Network Thermostat does not configure any email or SMS notifications and only sends email and SMS notifications configured by you. 

J. Drew, Inc. also known as 'Network Thermostat' offers the option to our customers to engage in conversations for product support, and/or receive automated SMS message alerts from Network Thermostat services and products to allow customers to be notified of connectivity and other alerts, as defined by the customer from within the Network Thermostat ecosystem of products.  Message frequency varies; Message and data rates may apply; Text HELP to 817-210-6109 for help; Reply STOP to cancel; Network Thermostat and Carriers are not liable for any delays or undelivered messages.

Collecting Personal Information

When you visit our Website, we may collect personal and non-personal information such as domain name, IP Address, type of Internet browser used, operating system, what brought you to our Website, which pages you visited, and the length of time you were on each page. We work with third parties, using cookies and other similar identifiers, to collect user data on our Website and elsewhere on the Internet for the purposes of tracking and advertising. Additionally, any information you willingly submit to us via our Website or otherwise will be collected. We may use this information to contact you in the future regarding specials, new products, services, or changes to this privacy policy.

Using Personal Information

We may use the information we have collected primarily for our own internal purposes, including improving our products, services, Website, advertising, remarketing efforts, etc. However, we may also use your collected information to contact you to respond to inquiries or provide information about our services.

Protecting Information

Network Thermostat generally follows accepted industry standards when it comes to protecting the information you submit to us and that we gather, both during transmission and once we receive it. We use appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our site.

Web Browser Cookies

We may use "cookies" to enhance your experience on our Website. A cookie is a piece of data placed on your hard drive for record-keeping purposes by the web browser that may sometimes track information about you. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the Site may not function properly. The usage of a cookie is in no way linked to any personally identifiable information on our site.

Online Purchasing

You can shop at our purchasing site, networkhvac.com with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers. The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through electronic check and credit card processing networks. See an online payments diagram to see how it works. 
The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry-leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

networkthermostat.com is registered with the Authorize.Net Verified Merchant Seal program.

Sharing Information

We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers. 

We will disclose personal information and/or an IP Address when required by law or in the good-faith belief that such action is necessary to: cooperate with an investigation of purported unlawful activity, protect the rights or property of our Website and related properties, or identify persons who may be violating the law, the rights of third parties, or otherwise misusing our Website or its related properties.

Please keep in mind that if you voluntarily submit your information in a public forum on our Website—such as a comment section, discussion board, etc.—it may be collected and used by others, and we have no control over how third parties may use your publically accessible information.

Privacy Policy Changes

Network Thermostat may make changes to this privacy policy at our discretion. When we do, we will revise the updated date at the bottom of this page. We encourage you to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. By using our Website, you acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your Consent

By using this site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

If you would like to opt out of our tracking, you may do so here:



If you have questions about our privacy policy, please contact us. (support@networkthermostat.com)

Last updated: March 1, 2024